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It's a system that has been put into place for the customer, but it's also one that has experienced quite a bit of blowback, namely from sellers who feel that they have been burdened with unwarranted negative product reviews. In these cases, the seller must begin a process of managing their reviews, one that should be treated deliberately and with care. Let's take a look at the best strategies for managing Amazon reviews. How to Amend a Product Quality Complaint How to Amend a Fulfillment Complaint If you are a seller who has joined Fulfillment by Amazon (FBA) and one of your buyers left you a bad review because of a shipping issue, you're probably rather peeved by this frustrating situation. Unfortunately, most customers don't realize that FBA sellers do not have any part in the fulfillment process, so if a product is late to arrive or damaged due to a packing error, they may automatically blame you. Every once in a while, a seller may come across a review that seems to have been written for a completely different product. This can happen when a buyer places an order containing multiple items and accidentally writes a review for one product on another product's page. In this case, be sure to cover all the bases to get the review removed as quickly as possible. Follow the steps outlined above: leave a polite message under the buyer's review and contact the buyer via the Seller Central messenger. Next, visit the Seller Central Support page and select the 'Customers and orders' option to get help from an Amazon agent. How to Handle Questionable/Abusive Reviewers It's no secret that Amazon has seen its fair share of fake reviews. In fact, the problem got so out of hand a few years ago, that the company even took the worst of these fake reviewers to court. Fortunately, there has been some improvement following this effort, but the marketplace is still not as transparent as it should be. camera bag cyber monday
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